Return Policy

🔁 Return & Exchange Policy

We want you to love what you wear.
But if there’s ever a problem, we’ve got you covered.

📦 Can I return or exchange my order?

Yes — we accept returns or exchanges within 3 days of receiving your order, if:

• The item is unworn and unused

• The item has no stains or damage

• The item is in its original condition

🚫 What items are not eligible?

• Worn or washed products

• Items with visible signs of wear or damage

• Final sale or discounted items (unless defective)

🔁 How to request a return or exchange?

1. Contact us via Instagram @gato.arc or WhatsApp

2. Send us your order number and reason

3. We’ll guide you through the return or exchange process

💸 Who pays for return shipping?

• If it’s our mistake (wrong size/item/defect): We pay

• If it’s a change of mind: You cover the return shipping

🕐 Refund time?

• If approved, refund or exchange is processed within 3–5 business days after we receive the returned item.

🧠 Need help?

Don’t hesitate to reach out. We’re here to make things right.

GATO – Every drop tells an arc.